Shipping policy

At Zar3a, we are dedicated to delivering your plants and gardening essentials safely and efficiently to your doorstep. We strive to make your shopping experience seamless, from Browse to delivery. Please review our shipping policy below.

1. Shipping Zones 

Currently, Zar3a offers delivery services exclusively within Riyadh, Saudi Arabia. For inquiries regarding delivery to areas outside of Riyadh, please contact our customer service team before placing your order.

2. Order Processing Time 

All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

• For Live Plants: We take extra care in preparing live plants for shipment to ensure they arrive in the best possible condition. This might sometimes add a few extra hours to the processing time.

3. Shipping Costs & Delivery Estimates 

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Delivery within Riyadh:
  • Cost:  SAR 315 flat rate, or calculated based on order weight/size, or free for orders over SAR 100.
  • Estimated Delivery Time: 1-3 business days after your order has been processed and shipped.

4. Order Tracking 

Once your order has shipped, you will receive an email and/or SMS notification from us which will include a tracking number you can use to check its status. Please allow 10 hours for the tracking information to become available.

5. Packaging 

We take utmost care in packaging your orders, especially live plants. Plants are securely packaged to minimize movement and protect them from damage during transit. Pots and other accessories are carefully wrapped to ensure they reach you in perfect condition.

6. Delivery Attempts & Unclaimed Orders 

• Our delivery partner will attempt to deliver your order [e.g., twice]. If the delivery is unsuccessful after these attempts, your order may be returned to Zar3a.
• In such cases, you may be responsible for re-shipping fees. Please ensure someone is available to receive your order at the provided address.

7. Damaged ror Lost Ordes

• Damaged on Arrival: If your order arrives damaged, please contact us immediately (within 24 hours of delivery) at info@zar3a.com with photos of the damage. We will assess the situation and arrange for a replacement or refund as per our Return & Refund Policy.

• Lost in Transit: If you haven't received your order within 7 business days of receiving your shipping confirmation, please contact us. We will investigate with the shipping carrier and work to resolve the issue promptly.

8. International Shipping 

Currently, Zar3a does not offer international shipping. We deliver only within Riyadh, Saudi Arabia.

9. Contact Us 

For any further questions regarding shipping, please contact us:

• info@zar3a.com
• +966-590961035